I would very much like to take the time to express our most sincere gratitude and appreciation for the knowledgeable and professional service provided by Mr. Ken Cadmus yesterday during our transaction at the Infiniti of the Palm Beaches. In all of my years of purchasing vehicles, this was by far the most pleasurable experience I have ever encountered. I contribute this to Mr. Cadmus’ pleasant demeanor, likability, and confidence. This is not common in men of his age.
We ONLY returned to your dealership due to a call from Anthony Ariondo (who should also be commended for his appropriate persistence) informing us that the vehicle I wanted had been delivered.
We arrived yesterday ONLY to test drive the car, and left a few hours later driving a new one home while leaving my Acura MDX there on your lot with time left on my lease. This was solely due to the sales performance of Mr. Cadmus.
As an aside: We liked Mr. Cadmus’ style so much that we offered him a position in our real estate firm, which he declined due to his loyalty to, and belief in your product.
Bambi Lyn R.
2012
Infiniti
I was recently provided the kind of exceptional service that makes you want to tell others about – like I have. On Tuesday morning November 15, 2011, I was driving down I-95 to a funeral in Ft. Lauderdale for my brother, who had died unexpectedly, when I heard what sounded like something caught in my wheel well. I pulled over and discovered a piece of my tire hanging off and that was what was slapping. At that point, I was a little panicked about a blow out and about being late for the funeral which was already giving me much anxiety.
I was approaching the Okeechobee Boulevard exit and I called Infiniti. I advised the receptionist I had an emergency and she put me right on with Rob Malfatti. I told Rob my situation and he advised me to bring it in and he would have a loaner car waiting for me. I got to the dealership and Rob recognized us immediately as my children and I were all dressed in our best funeral attire. He immediately came out of his office with paperwork for a quick signature and pointed me to the loaner car ready and waiting. It was backed in which was also a nice touch for ease in pulling out. We were back on the road in a minute. Pit crews couldn’t have done it any better.
It was a crazy stressful morning and Rob and Infiniti came through in a big way for me and my family. Due to the circumstances, I will always remember this treatment and be grateful. Thanks again to Rob and to you for leading a service oriented organization.
Michael W.
Mr. Darryl Evans, a recent customer of Infiniti of The Palm Beaches called in and requested special recognition for Mr. Dion Sanchez display of excellent service skills. Mr. Evans stated that he came into the service department with great anxiety and Mr. Sanchez did everything possible to the best of his ability to correct all of the issues associated with Mr. Evans vehicle. Mr. evans stated that this act of sincere kindness and professional demeanor Mr. Sanchez displayed deserve nothing less than a well round of applause, thanking him for not only correcting the problems but making him feel safe within the environment. Mr. Evans felt his gratitude should be heard by whomever is in higher power of Mr. Sanchez.
Darryl Evans
Yesterday my wife and I visited your dealership and were assisted by Mr. Tim Silva. We ended up leading an Infiniti G25. From start to finish, Mr. Silva was courteous, friendly, and honest. He was also very knowledgeable about the vehicle and took the time to show us different options that it came with. We visited several other Infiniti dealerships prior to our purchase, and none could compare to yours. Thanks to Mr. Silva, we will most definitely recommend your dealership to our friends and relatives and continue coming back to you in the future.
Iniv & Lauren Gabay
2011
Infiniti
G25
I just wanted to send an e mail regarding the excellent customer service provided by Tim Silva and Cory Damon regarding my recent purchase of my 2011 Infiniti G 25. Both Tim and Corey treated me very professionally as I had many questions regarding the car as well as after market products I purchased to keep the car looking good well into the future.
Barry from Parkland
2011
Infiniti
G25
I just wanted to let you know about the excellent experience we had with Ken Cadmus. Besides being extremely personable and professional, Ken provided customer service above and beyond our expectations.
Marc in Tampa
2011
Infiniti
Qx56
Last week I returned my car and worked closely with your excellent, vibrant and eager sales representative, Kenny Cadmus. Kenny was professional, courteous, patient and diligent in helping us get our leases completed. Kenny, with the help of Sal in financing was able to put all the pieces together. In the end, that results in two highly satisfied Schumacher Customers. Both Mark and I are extremely happy with not only the vehicle, but more importantly the personal attention and superb handling of our account that Kenny provided.
Jim
2011
Infiniti
G35
Nelson did a great job explaining the Buick Versus the other SUV we were looking at. I would easily recommend another friend to seek him out to help in their purchase of a car.
Lance
2011
Buick
Enclave
Tom is such a friendly, down to earth man. he was very helpful and straight forward about everything. He continues to be there for us. I love my new car-it's a dream come true at a price we can live with. Thank you Schumacher Chevy.
Mary
2011
Chevrolet
Camaro
Thanks, Keep up the good work. I will buy here again. All the folks were awesome.
Steven
2011
GMC
Sierra
Jennifer has been extremely efficient, friendly, quick to respond to any mail I send, and just as quick with answers. I can only hope you are aware how fortunate you are to have her on staff. We will be traveling for the Miami Beach area to possibly make a purchase of and as of now Jennifer and her personality is the reason why.
Linda
2011
Buick
Enclave
My experience at Schumacher Infiniti was fantastic. I was able to get a great deal on the G37 coupe before heading off to IRAQ for my second tour. Thanks
Dominic
Infiniti
G37